Welcome to www.gingercatstudios.co.uk. This Privacy Policy is designed to tell you about our practices regarding collection, use, and disclosure of information that you may provide or Ginger Cat Studios (“we”) may collect via this site. Please be sure to read this entire Privacy Policy before using or submitting information to this site.

YOUR CONSENT

By using this site, you agree with the terms of this Privacy Policy. Whenever you submit information via this site, you consent to the collection, use, and disclosure of that information in accordance with this Privacy Policy. In the event that we transfer the business (in whole or in part) to another entity, you also agree that your data may be transferred to such new entity.

ACTIVE INFORMATION COLLECTION

Like many Web sites, this site actively collects information from its visitors by permitting you to communicate directly with us via e-mail and feedback forms. Some of the information that you submit may be personally identifiable information (that is, information that can be uniquely identified with you, such as your full name, address, e-mail address, phone number, and so on).

You will be informed at each information collection point what information is required and what information is optional.

PASSIVE INFORMATION COLLECTION

As you navigate through a Web site, certain information can be passively collected (that is, gathered without your actively providing the information) using various technologies and means, such as Internet Protocol addresses, cookies, Internet tags, and navigational data collection.

This site may use Internet Protocol (IP) addresses. An IP Address is a number assigned to your computer by your Internet service provider so you can access the Internet and is generally considered to be non-personally identifiable information, because in most cases an IP address is dynamic (changing each time you connect to the Internet), rather than static (unique to a particular user’s computer). We use your IP address to diagnose problems with our server, report aggregate information, determine the fastest route for your computer to use in connecting to our site, and administer and improve the site.

A “cookie” is a bit of information that a Web site sends to your Web browser that helps the site remember information about you and your preferences. This site uses cookies.

“Session” cookies are temporary bits of information that are erased once you exit your Web browser window or otherwise turn your computer off. Session cookies are used to improve navigation on Web sites and to collect aggregate statistical information. This site uses session cookies.

“Persistent” cookies are more permanent bits of information that are placed on the hard drive of your computer and stay there unless you delete the cookie. Persistent cookies store information on your computer for a number of purposes, such as retrieving certain information you have previously provided (e.g., passwords), helping to determine what areas of the Web site visitors find most valuable, and customizing the Web site based on your preferences. This site does not use persistent cookies.

“Internet tags” (also known as single-pixel GIFs, clear GIFs, invisible GIFs, and 1-by-1 GIFs) are smaller than cookies and tell the Web site server information such as the IP address and browser type related to the visitor’s computer. This site does not use Internet tags.

“Navigational data” (“log files”, “server logs”, and “clickstream” data) are used for system management, to improve the content of the site, market research purposes, and to communicate information to visitors. The information collected for these purposes is the IP address that requested the web page. This site uses navigational data.

USE AND DISCLOSURE OF INFORMATION

Except as otherwise stated, we may use your information to improve the content of our site, to customize the site to your preferences, to communicate information to you (if you have requested it), for our marketing and research purposes, and for the purposes specified in this Privacy Policy.

If you provide personally identifiable information to this site, we may combine such information with other actively collected information unless we specify otherwise at the point of collection. We will take reasonable measures to prevent personally identifiable information from being combined with passively collected information, unless you consent otherwise.

For the purposes set out above we may disclose your information to Ginger Cat Studios companies around the world both inside and outside the European Economic Area. We always demand that those parties to whom we transfer data adhere to the same security procedures that we follow ourselves, even if the party is located in a country outside the European Economic Area which by law does not provide the same level of protection as countries within the European Economic Area.

In addition, we will make full use of all information acquired through this site that is not in personally identifiable form.

ACCESS AND CORRECTION

To keep your personally identifiable information accurate, current, and complete, please contact us as specified below. We will take all reasonable steps to update or correct personally identifiable information in our possession that you have previously submitted via this site.

SECURITY

We adhere to security measures to protect your personally identifiable information as you transmit your information from your computer to our site and to protect such information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, you should keep in mind that no Internet transmission is ever 100% secure or error-free. In particular, e-mail sent to or from this site may not be secure, and you should therefore take special care in deciding what information you send to us via e-mail. Moreover, where you use passwords, ID numbers, or other special access features on this site, it is your responsibility to safeguard them.

You acknowledge and agree that we shall not be responsible for any unauthorised use, distribution, damage or destruction of personal data, except to the extent we are required to accept such responsibility by the Data Protection Act 1998.

LINK(S) TO OTHER WEB SITES

This site may contain link(s) or references to other Web sites. If you use such link(s) or references you will leave this site. Please be aware that we do not control other Web sites and that, in any case, this Privacy Policy does not apply to those Web sites. We encourage you to read the privacy policy of every Web site you visit.
Contact us if you have any queries about our privacy policy, the protection of personal data or wish to update or rectify the personal data that we hold about you.

GDPR COMPLIANCE

1. What information is being collected?

1.1 – We collect a variety of information before, during and after you book with Ginger Cat Studios and use any of our services. This includes:
• Names, Addresses and Contact Information of the person(s) placing an order with us.
• Names, Addresses and Contact Information of the person(s) using our services.
• Names (and in some cases ages and gender) of all participants of a photo shoot.
• Details and notes taken throughout a photo session or service provided to help us remember conversations during and details of your session.
1.2 – If you E-Mail us or send us messages via social media, these messages are stored within our email system or social media accounts. These messages are stored for as long as practicable to allow us to provide you with better future services.

2. Who is collecting the data?

2.1 – This data is being collected by Ginger Cat Studios, 48 EAst Cliff Road, Tunbridge Wells, Kent, TN4 9AG. We use a password protected data management software to hold our data.

3. How is it being collected?

3.1 – The majority of our data is collected directly from you. Whether you fill out a form for us online, or tell us face to face, via the telephone, via e-mail or message.
3.2 – In some cases, data may be given to us by a third party. This includes if somebody purchases a voucher for you – they will usually give us your name and details to allow us to process their order, and provide our service to you.

4. Why is it being collected?

4.1 – Most of the data we collect is solely for the purpose of providing you with a service you have ordered, or had ordered for you.
4.2 – Some of the data we collect is to help provide you with a better customer service experience
4.3 – We are required by law to collect and store certain information relating to any order you place with us.

5. How will it be used?

5.1 – Data we collect will be used by Ginger CAt St udios to enable us to provide our services and products to you.
5.2 – Contact data (e-mail addresses) may be used to send you direct offers from Ginger Cat Studios about upcoming promotions or newsletters. These can be unsubscribed from at any time.
5.3 – Ginger Cat Studios may internally analyse data for business and forecast purposes.

6. Who will it be shared with?

6.1 – We take your privacy very seriously. We do not sell your data to third-party organisations. There are a few scenarios where some of your data may be shared with third parties to allow us to provide our services to you. These include:
• Delivery and Postage Service Providers to allow us to send you documentation and orders you have placed. (Information shared includes Name, Address and in some case e-mail address / mobile number)
• Manufacturers (our printing labs) if we are sending an order directly to you from a lab. (Information shared includes Name, Address and in some case e-mail address / mobile number)
• Law Enforcement and Legal Requirements – we will provide data to law enforcement agencies if issued with a court order to do so.

7. How will this affect you?

7.1 – We collect, store and process your data in such a way that should have no negative effect on you as an individual.

8. How long is the data stored?

8.1 – Most data we collect is stored indefinitely. This is too allow us to provide a better service to you as a customer in the event that you contact us again in the future.
8.2 – We are legally obliged to store some data for a minimum amount of time, for example sale order records, payment records etc.

9. Access to stored data.

9.1 – If you have any questions about data we hold about you, please feel free to contact us. As well as trying to help you directly.
9.2 – You may request a copy of any data we store about you – and we will comply with any requests as per the guidance of the Information Commissioner’s Office.

10. More information.

10.1 – If you would like any clarification on how we collect, store or process your data – please contact us directly.
10.2 – If you would like further information on the legal guidelines we operate within, or have any concerns about how we use your data, please check the ICO’s website at https://ico.org.uk

11. Our Details

11.1 – This business is owned and operated by Ginger Cat Studios.
11.2 – Our principal place of business is at 48 East Cliff Road, Tunbridge Wells, Kent, TN4 9AG.
11.3 – You can contact us in writing to the above address, or by email.

Workshops Only

If you need to cancel

You are entitled to cancel your place up to 30 days before the workshop.  You will receive a full refund.
If you need to cancel with fewer than 30 days to go, we will do our best to find a replacement for your space.  However, if we cannot fill your space then you will not be entitled to a refund.

If we need to cancel

We have the right to cancel a workshop that hasn’t met the minimum requirements of students attending, up to two weeks before the official date of commencement of the workshop.

If we cancel a workshop, we will not be responsible for any travel or accommodation plans you have made. 

If we cancel the workshop, we will be refunding you 100% including any deposit. By booking a place on a workshop you agree to these cancellation terms.

Presets and Digital Delivery Goods

Strictly no refunds.